Trevor says...
> They will keep taking payments of £12.49 monthly from your credit card
even
> after you have cancelled. Bunch of crooks who lie, ignore emails, and
> commit fraud in taking unauthorised payments. So now I have to file a
> criminal re****t with the police. VIRGIN -- AVOID AT ALL COSTS !!!
Their customer service dept. are useless as well. I thought Virgin
prided themselves on good customer service. They take weeks to reply to
emails and then just tell you to get stuffed. I will definately try to
avoid using them for broadband when I upgrade.
On 16/7/04 6:50 pm, Mark Carver wrote:
> Trevor wrote:
>> They will keep taking payments of £12.49 monthly from your credit
>> card even after you have cancelled.
>
> I thought that might happen when I cancelled, so instead I downgraded
> myself to PAYG
>
>
24/seven is a joke. Their email service has been down for 2 days now --
yesterday it was because of "unexpected problems", but today it's because
of
an "upgrade". As if they planned it ages ago.
I used to rate this ISP quite highly, but I'll be ditching them as soon as
possible now. Can anyone recommend an alternative?
Phil
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